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Ipster answers questions, requests and appointments directly through your connected system. 24/7 availability for your business.

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E-commerce

The power of Ipster.
In the e-commerce industry.

E-commerce

Build your ideal customer service yourself. Your language, always reachable and able to answer thousands of questions simultaneously.

Choose the Ipster subscription that best suits your webshop and team.

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40-60%

Time savings on customer service

Ipster directly handles frequently asked questions about orders and returns, so your team can focus on more complex customer queries.

10x

More conversations simultaneously

No more waiting queues. Ipster scales with demand and answers multiple calls simultaneously. Even during peak periods.

2,242,000+

Handled conversations

Ipster has already successfully handled more than two million conversations for companies across the Netherlands.

Familiar for every webshop

Your customer service is overwhelmed, especially during peak periods. These are the challenges we hear most often from e-commerce entrepreneurs.

"Where is my order?"

The most frequently asked question in e-commerce. Your team answers the same track & trace questions dozens of times a day, while the answer is right there in your order system.

Peak pressure during sales and holidays

Black Friday, Christmas, seasonal sales. Call volume triples, but your team doesn't grow with it. Customers hang up and buy from a competitor.

Returns and exchanges take too much time

Return labels, exchange requests and refunds. Each call takes minutes when the process is standard. Time your team could spend better.

Customers call outside office hours

Most online purchases happen in the evenings and on weekends. When customers call with a question then, no one is available. That costs conversions and trust.

The solution

How Ipster solves this for your webshop

Ipster answers phone questions about orders, returns and deliveries through a direct connection with your webshop. It automatically scales during Black Friday, sale periods and holidays. No queue, no overloaded team. Just a friendly voice that helps your customers directly.

Get started, your way

Connect Ipster with your webshop, order system or CRM. So it always works with the right order and customer information.

Connect with your webshop

Connect Ipster with your e-commerce platform, order system or CRM. So Ipster always has the right order and customer information at hand.

Discover all integrations

Personal guidance

Our specialists know the e-commerce industry. From the initial setup to optimizing your Ipster, we are here for you.

Also active in other industries

Ipster is not only built for e-commerce. Discover how other industries use Ipster.

Built for the future. Available now.

Ipster answers questions about orders, returns and deliveries directly through your connected system. 24/7 a voice that works for you.

Schedule a demo

Frequently asked questions

In the e-commerce industry

Yes. Ipster connects with your order system and gives callers direct insight into the status of their order, expected delivery date and any delays. Without any involvement from your team.

Ipster connects with Shopify, WooCommerce, Magento, Lightspeed and other platforms with an API. Your CRM, helpdesk and fulfillment system are also easy to integrate.

Ipster guides customers through the return process, can send return labels and register exchange requests in your system. Standard flows are handled completely automatically.

Absolutely. Ipster handles unlimited conversations simultaneously, with no extra costs for temporary staff. Whether it's 10 or 1,000 callers at once, no one has to wait.

Yes. Ipster answers questions about product availability, shipping options, discount codes and delivery times. This helps hesitant visitors make a decision, even outside office hours.

Most webshops have Ipster live within 1 to 2 business days. The speed depends on the connection with your webshop platform and setting up your conversation flows.

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The power of Ipster. In the e-commerce industry.