An agent that works in your Shopify store
Ipster recognises the caller by phone number, tells them where their order is and looks up products with price and stock. If you want, the agent also sends a payment link or cancels an order that has not shipped yet, only after the customer agrees.
Ipster and Shopify, directly connected
The actions the agent performs in Shopify
You choose which actions the agent may use. Payment links, notes and cancellations are off by default. In web chat the agent can only search products.
Recognise the caller
At the start of the call the agent looks up the customer by the caller's number. It receives that number automatically, so it never has to ask for it.
Orders and tracking
The agent gives the latest orders with payment and shipping status. For one order by order number it also says which products are in it, which carrier has the parcel and what the tracking is.
Search products
The agent searches products by name or item number and gives the price and the stock.
Send a payment link
The agent calculates a new order and reads it out. After the customer agrees, the payment link follows. The order only exists once the customer pays.
Add a note
A short note on an order or on the customer, for example a callback request. Something is added, nothing is overwritten.
Cancel an order
Only an order that has not shipped yet, and only after the customer confirms.
From call to answer, without manual work
- 1
Your customer calls
Ipster answers and looks up the caller in your store straight away, based on the phone number.
- 2
The agent helps
It tells them where the order is, with payment and shipping status and tracking.
- 3
Products and stock
If the caller has a question about a product, the agent gives the price and the stock.
- 4
Follow-up after approval
A payment link, a note or a cancellation, if you have switched that on. A payment link and a cancellation only after the customer agrees.
What appears in your Shopify store
Note · By Ipster
Callback request on the customer
Payment link · By Ipster
Sent to the customer after approval
Order · By Ipster
Cancelled after confirmation
You stay in control
Choose the actions
Switch each action on or off, from looking up orders to sending a payment link or cancelling an order.
Decide what happens on cancellation
You set whether the amount is refunded automatically, whether the stock is put back and whether the customer receives a cancellation email.
Only the caller's own data
The agent only shows orders of the caller themselves. An order of someone else is not shown or changed.
Connected in three steps
Connect Shopify
Enter your store name and click "Connect with Shopify", or paste the Admin API token of your own app.
Choose the actions
Decide what the agent may do and tell it in the prompt when to use it.
Test the connection
Ipster checks that your store can be reached and that the permissions match the actions you chose.
Payment links, notes and cancellations are off by default. Switch them on yourself if the agent may use them.
Ipster also works with
Frequently asked questions
About the Shopify integration
Let your agent help your customers in Shopify
Book a demo and see how Ipster recognises the caller, looks up the order and gives product stock.
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