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Ipster answers questions, requests and appointments directly through your connected system. 24/7 availability for your business.

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WhatsApp

Your agent on WhatsApp. Where your customers already are.

Ipster answers the messages customers send to your WhatsApp number, with the same knowledge as your phone agent. Phone and WhatsApp know each other, so customers do not have to repeat their story.

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Ipsteronline
Hi! I haven't received my order yet. 09:41
No problem! Let me check your order. Could you provide your order number? 09:41
Sure, it's #12345. 09:42
I can see your order. It's scheduled for delivery tomorrow between 2pm and 6pm. 09:42
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What can the Ipster WhatsApp agent do for you?

Instant answers, day and night
Hi! I haven't received my order yet.
No problem! Let me check your order. Could you provide your order number?
Sure, it's #12345.
I can see your order. It's scheduled for delivery tomorrow between 2pm and 6pm.
Ask your question...

Trained on your knowledge base

Knowledge base

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Easy to integrate

Connect your systems and personalise the chat.

Instant answers, day and night

The agent answers WhatsApp messages right away, books appointments in your calendar and looks up data in your systems. You decide how the agent sounds. Want to step in yourself? Read along live or take over the conversation.

WhatsApp

Everything you need to work on WhatsApp

From linking to taking over, without the hassle.

Link your own number

Link your number through Meta, also alongside the WhatsApp Business app you already use. No number of your own? Then choose an Ipster number.

One conversation with your phone agent

If someone sends a WhatsApp and then calls, the phone agent knows what it was about. It works the other way round too.

Take over and hand back

Read along live, give the agent a hint or take over the conversation, including photos and files. If you send something from the Business app yourself, the agent stays quiet.

Template messages beyond 24 hours

Outside WhatsApp's 24-hour window the agent sends an approved template. You decide which templates it may use.

Send a WhatsApp during a call

The phone agent sends the caller a WhatsApp during the call, for example to ask for a photo, and hears whether it was delivered. If the customer sends a photo, the agent can look at it.

Let your customer link it themselves

Does someone else manage the Facebook business account? Send a linking link: they link it themselves, without an Ipster account.

We guide you step by step

You don't have to do anything yourself. Our specialist takes care of the full integration with your existing phone system.

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We guide you step by step

Within an hour you set up the AI assistant: company profile, frequently asked questions and your desired tone of voice.

Discover the possibilities

We guide you step by step

From day one, Ipster answers calls, logs every contact and learns your customers better every day.

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More than

2,024,500

Minutes of conversations handled successfully

Ipster answers questions, requests and appointments directly through your connected system. 24/7 availability for your business.

Schedule a demoContact us

Reach customers in WhatsApp

Link your number, choose your templates and let the agent handle the first line. You step in when needed.

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Frequently asked questions

Everything you want to know about the Ipster WhatsApp agent.

You link through Meta: you log in with your Facebook account and choose your number. If someone else manages the Facebook business account, you send them a linking link so they can link it themselves without an Ipster account. If you do not have a number of your own, you can use an Ipster number, without a Meta account.

Yes. You link the number alongside the app and keep using the app. The agent answers, and if you send something from the app yourself, you take over that conversation and the agent stays quiet. That lasts up to 6 hours after your last message, or until you hand the conversation back in the dashboard.

Then WhatsApp no longer allows a free-form message, only an approved template. If the agent sends a WhatsApp during a phone call, it picks a template that you have ticked. It then hears whether the message was delivered or whether the number cannot receive WhatsApp. It can then switch to SMS or email.

Yes. If the customer sends a photo, the agent can look at it. If the agent asks for a photo or order number through WhatsApp during a phone call, what the customer sends appears live in the call.

Yes. If someone calls after a WhatsApp conversation, or sends a WhatsApp after a phone call, the agent knows that conversation. The link works on phone number within the same organisation, and only if the conversation was less than 24 hours ago and had real content. A simple greeting such as "Hi" does not count.

Yes. During a running WhatsApp conversation you can read along, give the agent a hint or take over and type yourself, including photos and files. Handing back is always possible and happens automatically after 6 hours.

Yes. The chat agent sits on your website and uses the same knowledge as your phone and WhatsApp agent. You manage them all from one dashboard.

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