We are proud to share a new milestone: Ipster and Xelion have started an official partnership. Together we have built the Analyser on the Xelion Platform — a tool that enables organisations to automatically analyse every telephone conversation with our AI technology.
What is the Analyser?
The Analyser is an integrated module within the Xelion Platform that gives you real-time and retrospective insight into all your telephone customer contacts. Think of:
- Conversation summaries automatically generated after every call
- Sentiment analysis understand how customers feel during a conversation
- Topic detection instantly see what customers are calling about
- Quality scores objective assessment of call handling
Why Xelion?
Xelion is one of the leading telephony platforms in the Netherlands, with thousands of business users. By integrating our analysis technology directly into the platform that businesses already use daily, we lower the barrier to getting started with AI call analysis to zero.
No new systems, no integrations, no complex implementations. The Analyser is simply available in the interface you already know.
The future
This partnership is the beginning of a longer roadmap. We are working on further integrations that make it even easier for Xelion customers to harness the power of Ipster — from call analysis to smart routing and AI phone agents.
Want to be among the first to access the Analyser? Get in touch at sales@ipster.nl.
